PURCHASES

You make an offer to buy by accepting the Quotation or by placing an Order, which we accept when we receive the first instalment of the price for the Goods acting as your holding deposit. You may visit Our Workshop if you wish to check the specification of the Goods before making a purchase. The price of goods is subject to the addition of VAT and the price is valid for 30 days from the date of the Quotation.

TRANSPORT/DELIVERY OF GOODS

The cost and responsibility for delivering / transporting and returning goods is that of the customer. Transport and delivery of goods is required to be arranged at the customers discretion and expense. We can recommend XPERT delivery online, which are fully trackable from initial booking and who will act as your agents upon pick-up. They will inspect and photograph your goods and if there are any damages in transit this can be claimed through their company. We will not be held responsible for goods damaged in transit. You will pay the price for the Goods in 2 instalments. The first instalment of 25% is payable upon placing the Order, which will act as a holding deposit on goods for 14 days and is non-refundable. We will then carry out any alterations and the final payment will be on completion of the goods. Payment is made only when we have received cleared funds into Our bank account. You will then need to arrange collection of the item within 7 days of completion, the item will be subject to any reasonable additional storage fee’s in any circumstance where it is later. RETURNS You may make a return within

RETURNS

You may make a return within 14 days of collection of the item for a full refund, which will incur a 15% handling and re stocking fee. Transport of goods back to our workshop will be covered by you.

QUALITY/GUARANTEE

The quality and finish of the Goods will be reasonably compliant with generally recognised standards in the trade as decided by an independent expert. Where a new door is manufactured and finished by us, we will place a 3-month Guarantee on the door. As a natural product, even the best timber doors may experience some movement in all planes; movement within the published British standards will not constitute a defect. The guarantee does not cover the paint finish, some variation should be expected and small cracks on joints and in the face, whilst rare, are not unexpected or of structural concern. Alterations and lack of maintenance will void any guarantee and will not be accepted via returns including locks placed where mortice and tenon joints are located. We are not able to guarantee the surface finish of our doors, whether they are painted, stained or another finish. Generally, the more exposed the door to rain, sun and weather conditions, the more frequently the door will require repainting. Darker doors in sunny positions are likely to require re-painting more frequently whereas doors fitted deep inside porches/facing North will require less attention. *There is no guarantee against cracks in leadlight stained glass. Our guarantee is limited to the repair or replacement (at our discretion) of the goods ordered or refund the price paid. We will not accept liability for the reinstallation of supply only goods that are found to be faulty. Our guarantee will not apply if there is any unpaid balance outstanding.

OUR LIABILITY

We will not be liable to You for any defects in the Goods brought about by Your failure to properly store and maintain the goods We will not be responsible for loss of or damage to the Goods arising from fair wear and tear, wilful damage caused by You or any third party, accident or negligence by You or any third party, use of the Goods other than as recommended by us, failure to follow Our instructions, or alteration or repair carried out without Our approval. Our liability for defective Goods will be limited at Your option to a) replacing the Goods b) rectifying such defects at Our own expense (provided that You give Us full facilities at all reasonable times to remedy such defects) or c) granting You a full or partial refund or credit note for the appropriate part of the price of the Goods. Nothing in these Conditions excludes or limits Our liability for death or personal injury caused by Our negligence, for fraud or fraudulent misrepresentation, under section 2(3) of the Consumer Protection Act 1987 or for any other liability that cannot be restricted by law.

YOUR CANCELLATION RIGHTS

You may cancel the Contract by giving written notice a) if We do not fulfil Our obligations under the Contract, b) within 7 days of You being informed of an increase in the price of the Good.

OUR CANCELLATION RIGHTS

If You commit a serious breach of the Contract which is not remedied within 21 days of receiving notice from us, We may cancel the Contract immediately on written notice. If You fail to make a payment on the due date We may cancel the Contract or suspend work carried out, on giving You 14 days Written notice. Our rights under these Conditions do not prevent Us from exercising any other rights to recover amounts due to Us for Goods delivered to date and any loss, damage, costs, expenses or liability that we have sustained.

GENERAL

We are not liable to You for any delay or failure to perform our obligations under the Contract if it is due to an event beyond our reasonable control. If a court finds any part of these Conditions void or unenforceable, that clause or part will be deleted and the remaining provisions will continue to apply in full. If we do not fully exercise one or more of our rights under these Conditions, this does not prevent us from exercising any other rights in future. The Contract is personal to You and cannot be transferred without prior written consent from our Directors, which will not be refused without good reason. Unless We notify You otherwise, any notice to be given under the Contract should be in Writing addressed to Us at the address in the Glossary. We will send any notices to You to the address shown in the documents forming the Contract. No party except You or Us may exercise any rights in respect of this Contract under the Contracts (Rights of Third Parties) Act 1999 (as may be amended or extended). These Conditions and the Contract are governed by English law and both You and Us.